Jumbled Thoughts

fun work day
Today (or yesterday to those of you who pay attention to the timestamp =P ) was a hell of a day. I already pretty much don't like Wednesdays since I work 10 hours (8 - 6) and then go right to DDR Club (7 - 10) and am pretty much dead. Today, it was not only a long day, but a nice eventful one. Pretty much any day now at any time, we're going to be audited, so being the opening manager I'm trying to make sure everything is going perfectly and whatnot, and wasn't doing a bad job in doing so starting out. However, there is always one variable that can change the course of the day and that's customers. And they did, because they came in drives today, and we pretty much got our asses handed to us. Add into this that truck delivery dates and days to place orders changed this past week after years of staying the same, so now for Wednesdays I have added in the job of doing the truck order. These have to be sent in by 3PM. Since we got our asses handed to us, there was really no opportunity to get this done. Only when I went on my break was there a bit of a chance to, so after I ate my food I started it up off the clock so it would at least get done. I didn't like having to do that, but it had to be done so it wasn't a big deal to me since I'm usually bored on breaks anyways. I finished it up about 20 minutes after I punched back in, then sent Becky on break, and had a little incident occur. For my first time, I've had an employee walk out on me during my shift.

Honestly, I don't see how it grew to that happening. Granted, the day was stressful for all four of us working the afternoon shift, but it was also not that bad and we've all been through much worse. When I sent Becky on break, Angel was still on register and I took over line while Amanda finished up some food prep. In the middle of the line, Angel needed me to open her drawer up since she accidentally short-changed a customer. Normally, not a big deal, annoying, especially with the timing, but not normally a big deal. However, this past week I've had to do that 2 - 3 times a day whenever she's been on register, so I told her how often I've had to do that and to pay more attention so I didn't always have to do that. She apparently took offense to this and defended her mistake giving me some excuse. I told her I didn't have time for this since I was on line by myself and there were orders and she said it wasn't her fault I'm slow on line. I let that go since I'm better than resorting to insults and didn't have time for it. She finishes up taking orders and then comes to me and asks why I yelled at her in front of everyone. I told her that I was tired of having to open her drawer over and over, and that I wasn't yelling at her. Annoyed voice tone, yes. Yelling, hell no. Yelling would've gotten a LOT more attention. She made a comment on how long it took me to do the truck order (I don't know/remember why, it's unrelated), which I didn't let slide as much as the previous one for the sole reason I gave up a lot of my break to do that. I basically said something along the lines of her not knowing anything about what she was talking about (which she doesn't, she's not a manager nor has she ever done a truck order) and that next time, if she wants to I can teach her how to do it and see how fast she can do it. The she crossed the line by yelling at me to shut up. That's when I DID yell, stating that she doesn't talk to me like that, that I'm the manager and she's an employee, and she listens to me when I tell her something. I then continued making food and I guess she went to the desk and cried for a few minutes. Becky saw her there when she came back in the store and asked her what happened, and Angel said that I was an asshole and she was leavingl, and she did just that. I didn't see or hear any of that minus her leaving the store. So I punched her out and wrote a writeup and cashed out her drawer. Well, none of that happened right away, we were still pretty much getting served, so it didn't get done as quickly as I would've liked. I eventually talked to Tom (district manager) on the phone about it (our GM is in a different store while that GM is recovering from surgery so I can't really get a hold of him well, plus Tom was basically calling around each store a lot to keep track of Ed (the auditor)), and he gave me advice on how I should handle it and such, and letting me know that I had the power to do anything I needed to about it. After talking to him, then thinking about it on my own, it looks like this will go down as her quitting without notice. I'm going to talk to her tomorrow is she shows up to work, but given that she walked out in response to a request I made of her, added into the fact that she left the store last winter on questionable terms (barely any notice at all if I remember correctly, left a bad taste in most of our mouths back then and I was sketchy when we rehired her, but she's been great prior to this and was great prior to that back then), it doesn't look good for her. It'll be rougher without her, but I don't want an employee who will act like that at a small thing in the store and I can't let something like this slide. She's a good worker, but can't pull this shit and expect nothing to happen, and she's already done it before as mentioned just now. It'll mean a little more stressful weekdays during the day, but once Brian is back it won't matter too much. Hell, we'll probably save on labor during the day because of this, which Brian will love. Anyways, moving on since this was a hell of a lot longer than I thought. ^^;;;

So the last couple of hours of worked sucked too, but that was the peak obviously. I was just ready to leave and was so happy when I finally did. Esepcially when my numbers were pretty bad for the shift. So much for my streak of good numbers. Today I learned firsthand of what a pain in the ass it can be to be a manager. DDR Club helped releave some stress though, and more stress was relieved when going to Kait's after. Thanks hon. ^_~

Tomorrow (or today >P ) should be an interesting day. First shift over at KB, and then going to the bell right after and dealing with what may or may not happen due to today's incident. I just hope our audit is done before I get there, I hate being there for audits. ^^;;;

Current Mood: mellow